Privacy Policy
Sign Factory
Effective Date: March 13, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Sign Factory (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
Name
Email address
Phone number
Physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication
Records of inquiries and service requests
Appointment or consultation details
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our signage and printing services
Processing transactions and payments
Communicating with you about quotes, project updates, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including project updates, quote follow-ups, appointment reminders, customer support, and important updates.
Opt-In & Consent
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
You can cancel SMS notifications at any time by replying “STOP.”
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
All opt-out requests are processed immediately.
Message Frequency & Content
Message frequency varies based on your interactions with our business
Messages will be directly related to services you requested such as signage quotes, project updates, or appointment reminders
We do not send promotional content without specific consent
Help & Support
Reply “HELP” for assistance or contact us at:
Email: sales@signfactory.us
Customer support is available during regular business hours.
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service or SMS delivery providers, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
Third-party vendors who assist in our operations such as:
Payment processors
Website hosting providers
Project scheduling tools
SMS messaging providers
SMS aggregators and messaging providers may receive your phone number solely for delivering messages you have consented to receive.
All service providers are contractually obligated to maintain confidentiality and security.
Legal Compliance
We may disclose information if required by law, legal process, or to protect our rights.
Business Transfers
In case of mergers, acquisitions, or sale of assets, your information may be transferred but will remain protected under this policy.
All the above categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties except messaging service providers responsible for delivering SMS messages.
5. Data Security
We implement reasonable security measures including:
Encryption of sensitive data in transit and at rest
Secure authentication systems
Access control policies
Regular security updates and monitoring
Employee training on data protection
Backup and disaster recovery systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and visitor behavior
Improve website performance and usability
Remember your preferences
Measure the effectiveness of our services
You can control cookies through your browser settings. Disabling cookies may limit certain website features.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing emails by clicking “unsubscribe”
Opt out of SMS messages by replying “STOP”
Request details about how we process your data
Withdraw consent for future communications at any time