Sign Factory
Effective Date: March 13, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Sign Factory (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
Name
Email address
Phone number
Physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication
Records of inquiries and service requests
Appointment or consultation details
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our signage and printing services
Processing transactions and payments
Communicating with you about quotes, project updates, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including project updates, quote follow-ups, appointment reminders, customer support, and important updates.
Opt-In & Consent
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with all applicable laws and regulations
Opt-Out Instructions
You can cancel SMS notifications at any time by replying “STOP.”
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content
Message frequency varies based on your interaction with our business
Messages will be directly related to services you requested
Marketing messages are only sent if explicit consent is given
Help & Support
Reply “HELP” for assistance or contact us at:
Email: sales@signfactory.us
4. Information Sharing & Disclosure
Sign Factory does not sell, rent, or share personal information, including SMS opt-in data and consent, with any third parties for marketing or promotional purposes.
Your information is used solely for providing our services and communicating with you regarding your requests.
We may disclose information only when required by law or to protect our legal rights.
5. Data Security
We implement reasonable security measures including:
Encryption of sensitive data
Secure authentication systems
Access control policies
Regular system monitoring
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and visitor behavior
Improve website performance
Remember user preferences
You can control cookies through your browser settings.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing emails
Opt out of SMS messages by replying “STOP”
Withdraw consent at any time